We start the process with an organisation-wide survey, before moving on to one-on-one interviews with a cross-section of your team. Then, we facilitate a problem-mapping workshop where the team can discuss what they think is holding you back. Finally, we'll conduct a solution-mapping workshop in which we start mapping out practical next steps together.

Having established a concrete understanding of where your organisation is currently at through our surveying process, we next move on to designing a better future. This is very much like planning a house, as we'll draw up plans for how the tools, people, processes and documentation in your organisation, should all fit together.

Knowing where we need to go, we'll start working towards the engagement goals, but perhaps not just in the way that you expect. While we do have a broad range of tech expertise in-house, first and foremost, we are architects, meaning we are more concerned with the work getting done than whether or not we do it ourselves. This is great for you because if we discover that what's needed is, for example, a new website, we can act on your behalf to find the best possible agency with the benefit of our knowledge.

Once we've done everything that you wished we ever could, our next goal is to ensure that your digital culture can stand on its own two feet. As a part of this handover stage, we'll run additional trainings, ensure each system has plenty of documentation and make sure that there is someone to take over from us. That may mean assigning a member of staff an additional role, or finding someone from outside the organisation. Either way, we can help you select or recruit a volunteer or employee to take over.